Delivery to mainland UK only. (England, Scotland, Wales.) An additional charge will be added to orders shipped to Northern Ireland. We do use couriers who usually deliver between the hours of 7.30am - 6pm. Special delivery arrangements can sometimes be arranged but may incur an extra charge. Although stocked items are usually delivered in 3 - 5 working days, please allow up to 21 days for certain products. ("Next day" orders need to be placed before 2pm to be delivered next working day). We will contact you to inform you if delivery is expected to take longer than 21 days. Delivery to mainland UK customers is free of charge for orders over £75.00 (ex. VAT). Orders under £75.00 (ex. VAT) will be charged £5.50 (ex. VAT). Northern Ireland Deliveries will be £15.00 per delivery (Ex. VAT)
At present we do not ship outside of the UK.
Damages & Shortages:
Any damages or shortages must be reported within 48 hours of receipt of goods otherwise claims cannot be considered. If goods on receipt are seen to be damaged, the delivery note should be endorsed "damaged in transit" and packing materials should be retained pending enquiry and inspection.
Delivery Charges for Returns:
If you are returning goods because they are damaged or defective, or due to an error on our part, we will refund any costs in returning the goods to us (within 48 hours of delivery). If you wish to return goods for any other reason within 7 days, you may do so at your expense.
The Consumer Protection (Distance Selling) Regulations 2000 states a cooling off period of seven working days in which you the comsumer can withdraw from the contract.